Privacy Policy

1. Information we collect

We collect information you give us directly, such as when you message us on WhatsApp, fill in an enquiry or booking form, or contact us by phone or email. This typically includes:

• Your name, phone number, WhatsApp number and email address
• Booking details — dates, dive or course selected, number of divers, hotel/pickup location
• Health and fitness information you provide as part of the PADI medical statement before diving
• Any messages, photos or feedback you choose to send us

If you browse our website, we also collect basic technical information automatically — such as your browser type, device, and pages visited — to keep the site working correctly and to understand how it's used.

2. How we use your information

We use your information to:

• Confirm bookings, arrange pickup/drop, and communicate with you about your dive or course
• Assess your fitness and suitability to dive, as required under PADI standards
• Respond to enquiries and provide customer support
• Share booking details with our dive instructors and boat crew so they can prepare for your visit
• Send you photos or video from your dive, where applicable
• Improve our website and services

We do not sell your personal information to third parties.

3. Who we share information with

We share information only where necessary to run our business:

• WhatsApp Business — most of our booking communication happens over WhatsApp, which is operated by Meta and governed by its own privacy policy.
• Our booking and website systems (including our database provider, Supabase) — used to store booking, settings and review data securely.
• PADI — if you take a course with us, certain certification details are submitted to PADI as required to issue your certification.
• Google — if you leave us a review, that review and your public profile information is visible on Google, governed by Google's own policies.

We may also disclose information where required by law, or to protect the safety of divers, staff or the public.

4. Cookies & analytics

Our website may use cookies or similar technology to remember basic preferences and to understand how visitors use the site, so we can improve it. You can disable cookies in your browser settings, though some parts of the site may not work as well without them.

5. Data security & retention

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. We retain booking and communication records for as long as needed to handle your booking, meet legal/tax requirements, and resolve any disputes, after which we delete or anonymise it.

6. Your rights

You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it (subject to any legal or safety record-keeping requirements we must follow). To make a request, contact us using the details below.

7. Minors

PADI courses and try dives have minimum age requirements, and divers under 18 must dive with the consent of a parent or guardian. Where we collect information about a minor, we do so with the involvement and consent of their parent or guardian.

8. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date above shows when it was last revised.

9. Contact us

If you have any questions about this policy or how we handle your information, contact us at scubaindia.info@gmail.com or +91 76950 03828.